FAQ - Frequently Asked Questions:

We can help you at any time. Give us a call, send us an email or use our customer contact form.

1. Who translates my texts?
Your texts are translated by qualified, experienced graduate translators. For your order we select the translator who is best suited to your specific subject area. The translation is then proofread by at least one other qualified translator. For us, the 4-eyes principle is standard practice. Texts that are particularly challenging from a linguistic point of view, however, are processed in accordance with the 6-eyes principle. In addition to the translator and the proofreader, at the end of the process a copywriting professional (journalist, marketing expert, etc.) puts the necessary finishing touches to your brochures, advertising copy and press releases.

2. How long does the whole process take?
Directly after receiving your order, we contact you by telephone or email to give you our estimate and tell you when you can expect to receive your translation. Needless to say we take your requirements into consideration. If you want an express translation, simply tell us your submission deadline. On request, we can provide you with a same day or overnight translation. We act fully in accordance with your specifications.

3. How do I know when a translation is ready?
As soon as the translation is ready, you receive an email from us with an attached file or a link that takes you to a server where you can download your translated texts.

4. Do you also provide express translations?
Our motto is: "Nothing is impossible". Whether the same day or overnight for the next morning. We make the impossible possible for you and process your urgent orders with high quality and precision.

5. Which document formats do you accept?
Just about any - ask us!

6. Is there a minimum order volume?
We put no limits on your order.

7. How do you handle my personal data?
We need your personal data to process your order. All personal information that you provide to us will be kept strictly confidential. For more information on this subject, please read our general terms and conditions of business and our data privacy statement.

8. How do you handle confidential information?
We thoroughly screen all of our freelance colleagues and require them to sign a confidentiality agreement before we allow them to work on a project.

9. What payment options do you offer?
When our translation service is complete, companies located in Switzerland are sent an invoice that is due for payment within 10 days of receipt. Private individuals pay for our services when collecting the documents.

For foreign customers we accept all major online payment methods (Paypal, Google Checkout, Moneybookers etc.). You are also welcome to pay by credit card (Mastercard, Visa or Amex).

10. Are your quotations final or should I expect additional charges?
We guarantee that, with us, you don't have to worry about any hidden costs or additional charges. After you send us your order we adhere to the agreed terms and conditions.